We Are Voice's User and Privacy Policy

For We Are Voice, it is important to protect your personal privacy and we always strive for a high level of data protection. This User and Privacy Policy explains how we collect and use your personal information. It also describes your rights and how you can apply them.

It is important that you understand the privacy policy and feel secure with how we process your personal information before using the application. By downloading, configuring and using the application, you consent to the terms below.

You are always welcome to contact us if you have any questions.
E-mail kontakt@wearevoice.se

Using the application

Informationen i applikationen är generell och bör inte användas som enskild och enda grund för beslut i viktiga frågor. We Are Voice arbetar ständigt för att informationen i applikationen skall vara korrekt, komplett och uppdaterad. Emellertid kan till exempel skrivfel, yttre påverkan och tekniska fel resultera i otillräcklig eller felaktig information. Detta innebär att We Are Voice inte kan garantera eller ta ansvar för att informationen är korrekt, komplett och uppdaterad.

Immaterial rights

The content of the application and its linked websites are owned or used by We Are Voice or other companies that directly or indirectly control, or are under joint control with We Are Voice, licensee or partner unless otherwise specified and subject to Swedish and / or international legislation. We Are Voice owns copyright and other intellectual property rights in respect of the application and its content in accordance with Swedish and / or international law. All rights reserved.

We Are Voice’s intellectual property rights may be used only in accordance with the permission given by this policy or after written permission from relevant companies. Unauthorized use or distribution of the content of the application may violate copyright, trademark and / or other Swedish or foreign laws, and may be subject to legal action. You are not entitled to copy and print the content of the application for either private or commercial purposes. Content may not be modified, forwarded, restored or published. Press releases, material from any image archive and other documents classified as public may, however, be used free of charge for editorial purposes without further approval, provided that the source of the information is provided.

Personal Information and Terms of Use

By completing the personal information you provide to us in the form of, for example, name, telephone number, e-mail address and home address, will be taken care of by We Are Voice AB, company number 559089-7988 due to your interest in our products and services and to advise and inform you about these by phone, email, text or postal mail.

If you create a choir in the application, you will consequently be the administrator of this choir / group. Those who search for your choir and whom you approve, will be able to see your email address. You can always add the administrator rights to someone else and thus become anonymous to the members of the group.

However, members' e-mail addresses will always be visible to the group's administrator.

We ensure that we will not sell any personal data to third parties.

By using the application, you agree that We Are Voice receives and stores information automatically from your mobile phone, such as your mobile number, and the mobile number you invite to use the application, IP address, cookie information, and pages you visit to our log files on our server.

What is a personal data and the processing of personal data?

Personal data is all kinds of information that can be directly or indirectly attributed to a physical living person. For example, images and sound recordings processed in the computer can be personal data even if no names are mentioned. Encrypted data and different types of electronic identities (such as IP numbers) are personal data if they can be linked to living persons.

Processing of personal data is all that occurs with personal data. Any action taken with personal data is a process, regardless of whether it is performed automated or not. Examples of common processes are collection, registration, organization, structuring, storage, processing, transfer and deletion.

Who is responsible for the personal information we collect?

We Are Voice AB, company number 559089-7988, Drottningholmsvägen 13, 112 42 Stockholm, is personally responsible for the company's processing of personal data.

What personal data do we collect on you as a customer and for what purpose?

Purpose Processes executed Processes executed
Distribution of newsletters
  • E-mail sendouts
  • E-mail address
Manage customer service issues
  • Communication and response of any questions to customer service
  • Identification
  • Examination of any complaints and support cases, including technical support
  • Name
  • Contact details (e-mail and / or phone number
  • Your correspondence
  • Date of purchase
  • Technical details of your equipment
Being able to evaluate, develop and improve our service for our customers
  • Adaptation of services to make them more user-friendly
  • Gender
  • Residence
  • Correspondence and feedback regarding our service
  • Purchase and user generated data (e.g., click and visit history)
  • Technical data relating to devices used
  • Information about how you interacted with us, i.e. how long you have listened to music, what did you listen to etc.
Be able to deliver a personalized experience of our service.
  • Creating a personalized content for you, such as relevant product recommendations, presentation of your specific benefits and offers
  • Personal communication based on your user experience
  • Name
  • E-mail
  • E-mail
  • Gender
  • Residence
  • Type of voice
  • User-generated data
  • Information about how you interacted with us, i.e. how long have you listened to music, what did you listen to etc.

Storage period: At the most 90 days after the customer completes his account with us.
Legal basis: General Data Protection Regulation

From what sources do we retrieve your personal information?

We save the information you provide to us and also the information we collect from you based on your purchase and how you use our services.

Who can we share your personal information with?

Personal Data Assistants

In cases where it is necessary for us to offer our services, we share your personal data with companies that are so-called personal data assistants. A personal data assistant is a company that processes the information on our behalf and according to our instructions. We have personal data assistants who assist us with:

When your personal information is shared with Personal Data Assistants, it is only for purposes that are consistent with the purposes for which we have collected the information (eg to fulfill our obligations under the Purchase Agreement). We check all Personal Data Assistants to ensure that they can provide sufficient guarantees regarding the security and confidentiality of personal data. We have agreements with all personal information officers through which they guarantee the security of the personal data processed and undertake to comply with our security requirements as well as restrictions and requirements regarding the international transfer of personal data.

Companies that are independently responsible for personal data administration

We may also share your personal information with certain companies that are independently responsible for personal data administration. The fact that the company is independently responsible means that we are not controlling how the information submitted to the company will be treated. Independent personal data officers with whom we share your personal information are:

When your personal information is shared with a company that is independently responsible for personal data administration, it applies to the company's privacy policy and personal data management.

Where do we process your personal information?

We always strive for your personal data to be processed within the EU / EEA and all our own IT systems are located within the EU / EEA. However, in case of systematic support and maintenance, we may have to transfer the information to a non-EU country. If we share your personal information with a personal data counselor who, either himself or through a subcontractor, is established or stores information in a non-EU country, the assistant may only share the information relevant to the purpose (eg log files). Regardless of the country in which your personal data are processed, we take all reasonable legal, technical and organizational measures to ensure that the level of protection is the same as within the EU / EEA. In cases where personal data are processed outside the EU / EEA, the level of protection is guaranteed either by a decision of the EU Commission that the country concerned ensures an adequate level of protection or by the use of so-called appropriate safeguards. Examples of appropriate protection measures are approved code of conduct in the recipient country, standard contract clauses, binding company internal rules or privacy shield.

How long do we save your personal information?

We will never save your personal information longer than what is necessary for each purpose.

What are your rights as a registered member?

Right to access (so-called index extract)

We are always open and transparent about how we treat your personal information and if you want a deeper insight into what personal data we are dealing with, you may request access to the information (the information is provided in the form of a registry drawing indicating purpose, categories of personal data, categories of recipients, storage periods, information about where the information has been collected and the existence of automated decision making).

Please note that if we receive a request for access, we may ask for additional information to ensure the effective handling of your request and that the information is provided to the correct person.

Right to rectification

You may request that your personal information is corrected if the information is incorrect. Within the stated purpose, you also have the right to supplement any incomplete personal data.

Keep in mind that if you are a customer to We Are Voice, you are able to change certain tasks directly in the app yourself.

Right to erasure

You may request the deletion of personal data we are dealing with if:

Keep in mind that we may have the right to deny your request if there are legal obligations that prevent us from immediately deleting certain personal information. These obligations derive from accounting and tax legislation, banking and money laundering legislation, but also from consumer law. It may also be possible that treatment is necessary for us to determine, enforce or defend legal claims. Should we be prevented from meeting a request for deletion, we will instead block personal data from being used for purposes other than the purpose that prevents the requested deletion.

Right to restriction

You are entitled to request that our processing of your personal data is limited. If you object to the personal information we process is correct, you may request limited treatment during the time we need to check whether your personal information is correct. If we no longer need your personal information for the stated purposes, but you need them to determine, enforce or defend legal claims, you may request limited processing of our data. This means that you can request that we do not delete your information.

If you have objected to a balance of interest of legitimate interest that we have made as a legal basis for a purpose, you may request limited treatment during the time we need to check whether our legitimate interests outweigh your interests in getting the data deleted.

If the treatment has been limited in accordance with any of the above situations, we may, in addition to the actual storage, process the data to determine, enforce or defend legal claims, to protect someone else's rights or if you have given your consent.

Right to object to certain types of treatment

You are always entitled to avoid direct marketing and to object to all processing of personal data based on a balance of interest.

Legitimate interest

In cases where we use an interest balance as a legal basis for an end, you have the opportunity to object to the treatment. In order to continue processing your personal information after such objection, we need to display a compelling legitimate reason for the current treatment that weighs heavier than your interests, rights or freedoms. Otherwise, we may only process the data to determine, exercise or defend legal claims.

Direct marketing

(Including analyzes conducted for direct marketing purposes)

You may object to your personal data being processed for direct marketing. The objection also includes the analysis of personal data (ie profiling) performed for direct marketing purposes. Direct marketing refers to all types of outreach promotional actions (eg by mail, email and text). Marketing actions where you as a customer have actively chosen to use one of our services or else sought us to know more about our services do not count as direct marketing (such as product recommendations or other features and offers).

If you oppose direct marketing, we will discontinue the processing of your personal data for that purpose and terminate any direct marketing action.

Keep in mind that you are always able to influence which channels we will use for mailing and personal offers. In that case, you should not object to personal data processing as such but instead limit our communication channels (by changing the settings yourself or contacting customer service).

Right to data portability

If our right to process your personal data is based either on your consent or performance of an agreement with you, you are entitled to request the data relating to you and which you have provided to us to another personally responsible person (ie data portability). A prerequisite for data portability is that the transmission is technically possible and can be automated.

How do we use cookies?

The cookies we use usually improve the services we offer. Some of our services need cookies to work properly, while others improve the services for you. We use cookies for overall analytical information regarding your use of our services and for saving functional settings such as language and other tasks. We may use cookies to target relevant marketing to you.

How do we protect your personal information?

We use the latest infrastructure and services to protect your privacy, integrity and access to your personal information. We are responsible for ensuring that only those persons who actually need to process your personal information have access to them. We do this in order to satisfy you as a customer and create the best service for you.

How do you contact us with questions about data protection?

Feel free to contact us through our customer service via e-mail or phone:
E-mail: kontakt@wearevoice.se
Phone: +46 (0)10-551 88 80

We Are Voice reserves the right to make changes to our privacy policy or in the content of our application. The latest version of the privacy policy is always available on the site and in our application. For updates that are critical to our processing of personal data (such as change of specified purposes or categories of personal data) or updates that are not critical to the treatment but which may be of crucial importance to you, you will receive information by e- mail (if you have e-mailed) in good time before the updates start to apply. When we provide information about updates, we will also explain the meaning of the updates and how they affect you.